topic Damaged sky puck in Sky Stream

Damaged sky puck

Kat116 — Sat, 07 Feb 2026 21:57:41 GMT

My cat chewed through my sky puck wire with no way of being able to fix it how do I get a new one?

I don't get paid till the end of the month so is it possible for skys help on this matter

Re: Damaged sky puck

Pau4 — Sat, 07 Feb 2026 22:44:58 GMT

@Kat116
Hi, please follow this link here to get in touch for a replacement Sky Stream puck.

Keep me updated and hope all goes well!

Thanks

Re: Damaged sky puck

lettice — Sun, 08 Feb 2026 05:37:11 GMT

@Kat116 wrote:

My cat chewed through my sky puck wire with no way of being able to fix it how do I get a new one?

I don't get paid till the end of the month so is it possible for skys help on this matter

Which wire has the Cat chewed?

If it's the power cable, please come back on here and we can pass onto the Sky community escalation team to chat with you on getting a replacement for you.

If it's the hdmi cable, that goes from the Puck to your TV, you can purchase an hdmi cable yourself online or in many high street shops for around £5 to £8. You should not be paying any more than that for one.
Just make sure they mention they are high speed in their product description ( it may also say 2.0). If they mention Ultra high speed 2.1, that is ok too.

Re: Damaged sky puck

Jporch316 — Sun, 08 Feb 2026 07:04:52 GMT

Hi @Kat116

you can also purchase genuine sky spares (including power cables) on eBay

see link below

https://www.sky.com/help/articles/order-sky-glass-accessories

Re: Damaged sky puck

Kat116 — Sun, 08 Feb 2026 07:37:43 GMT

It's from the puck to the socket.

Re: Damaged sky puck

lettice — Sun, 08 Feb 2026 10:59:34 GMT

@Kat116

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Damaged sky puck

arcadeavenger — Sun, 08 Feb 2026 11:17:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.