topic 1018 error when trying to add UHD in Sky Stream

1018 error when trying to add UHD

Dw999 — Sat, 07 Feb 2026 21:07:35 GMT

On Sky Stream, when trying to upgrade to UHD from the guide, I am always presented with a 1018 error.

I believe this might be because I previously returned another Puck when I cancelled whole home, but the original puck doesnt seem to be activated? Please can someone help as I've just purchased a new TV and want the UHD channels.

Re: 1018 error when trying to add UHD

Pau4 — Mon, 09 Feb 2026 09:15:27 GMT

@Dw999
Hi, what's the error message exactly as you see it? You can type it in here for more help and support.

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Re: 1018 error when trying to add UHD

TSMandez — Sun, 08 Feb 2026 09:27:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141