topic Re: Ethernet in Sky Stream

Ethernet

CPG9737 — Thu, 05 Feb 2026 18:25:09 GMT

My Sky Puck will not connect to my broadband via ethernet but will connect via wi fi, not sure why it wont connect wired, tried different cables and reset the box but still no joy.

Re: Ethernet

billx — Thu, 05 Feb 2026 19:51:05 GMT

Hi, I had two pucks. Both worked fine on Ethernet.

Try a known good Ethernet cable (prove it good on a laptop)

and a different port on the router.

The puck does not have any LED network status lights (sky haad to save 0.03p)

If these don't work, then it must be the puck.

Re: Ethernet

CPG9737 — Thu, 05 Feb 2026 20:05:25 GMT

Yes tried with a working cable that works on a apple tv box, struggling to figure out the problem.

I have recently changed broadband provider and it used to work on my old broadband.

Re: Ethernet

billx — Thu, 05 Feb 2026 20:08:32 GMT

Hi, have you proved the port on the router is working?
Connect to it with a computer (ensure computer wi-fi is swiched off).

Have you logged into the router, is it showing the Ethernet port active?

I have had stream working with VM, BT and Sky broadband.

Re: Ethernet

Jporch316 — Fri, 06 Feb 2026 07:11:35 GMT

Hi @CPG9737

May also be worth rebooting your router

Re: Ethernet

lettice — Fri, 06 Feb 2026 11:07:21 GMT

@CPG9737

Plugging in an ethernet cable should automatically switch to ethernet.

But, if you only use ethernet, the puck can still switchover to wifi, so make sure in the Puck settings when using ethernet, you turn wifi off.

Do a settings restart after making that change, to make sure it sets correctly.

Is your ethernet cable you are using the Sky puck supplied one or if another it needs to be a 5e ethernet cable or above.
There is no need for anything faster than a 5e or 6 spec ethernet cable.

Is the ethernet cable going direct from the puck to your router or is it going through an unmanaged switch?
Some unmanaged switches have be known to cause issues with Sky devices in the past.

If none of the above solves your issue, let us know and we can escalate to the Sky Community escalation team and get them to work with you on the issue and look to replace the puck if they deem the ethernet port is faulty.

Re: Ethernet

CPG9737 — Fri, 06 Feb 2026 11:53:06 GMT

Hi,

Thanks for getting back to me, I have tried many different ethernet cables, and reset my Virgin router, I have reset the sky stream box and i am stuck the screen that says "lLets get Connected" when i click ethernet the screen returns with a message after a few minutes saying "No IP address found", tried this a number of times.

Re: Ethernet

billx — Fri, 06 Feb 2026 12:00:02 GMT

Hi, what happens if you connect a pc to the router?
Ensure wi-fi is turned off on the computer.

Sounds like it is a VM router issue, rather than sky.
Might be best to go to a vm forum.

Have youy logged onto the router and ensured the ip settings are correct?

I found my vm router really configurable, far more so than sky.
Put mine to router only mode, so all ip traffic was handled by my mesh network.
vm router could no longer issue ip addresses.

It is possible to factory reset amy routers, not just reset.

Probably worth finding out how to do this and factory reset your vm router.

Re: Ethernet

CPG9737 — Fri, 06 Feb 2026 12:08:12 GMT

Thanks for the reply,

Strange that Samsung TV, Xbox and Apple TV are all connected to the router by ethernet and working, with the Sky Puck using the last available ethernet socket on the router, I have even tried swapping the sockets around but still nothing.

Re: Ethernet

lettice — Fri, 06 Feb 2026 12:10:53 GMT

@CPG9737

Thanks for the reply.

It sounds as it may be a faulty port one the puck.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Ethernet

CPG9737 — Fri, 06 Feb 2026 12:22:00 GMT

Thank you

Re: Ethernet

Brill+Gill — Fri, 06 Feb 2026 12:26:42 GMT

Hi @lettice, thanks for escalating this. We’ve sent @CPG9737 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.