https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-issues/m-p/5206269#M68595 <P>The puck does not have a speed or signal test, so no way to say 'it has a good connection'.<BR /><BR />workaround is to go to netflix on the puck, in the netflix settings somewhere, you will find a speed test.<BR /><BR />I assume you are connecting via wi-fi. Try connecting directly to the routher with an Ethernet cable.<BR /><BR />What speed is your bb when running a speed test?&nbsp;<BR /><BR />How many uses on your bb and how heavy is their data use?<BR /><BR />Stream needs a good 25mb minimum, all to itself, to work.</P> Thu, 05 Feb 2026 20:32:50 GMT billx 2026-02-05T20:32:50Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-issues/m-p/5206246#M68594 <P>Our sky puck is having trouble connecting to the internet. &nbsp;We have a good connection and then it will disconnect for no reason and say 'no signal'. &nbsp;I've tried resetting the box several times but it is not consistent and so bad that I am unable to watch anything on sky and considering cancelling my subscription...any help</P><P>or ideas welcome...thanks!</P> Thu, 05 Feb 2026 20:05:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-issues/m-p/5206246#M68594 djcutmore76 2026-02-05T20:05:10Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-issues/m-p/5206269#M68595 <P>The puck does not have a speed or signal test, so no way to say 'it has a good connection'.<BR /><BR />workaround is to go to netflix on the puck, in the netflix settings somewhere, you will find a speed test.<BR /><BR />I assume you are connecting via wi-fi. Try connecting directly to the routher with an Ethernet cable.<BR /><BR />What speed is your bb when running a speed test?&nbsp;<BR /><BR />How many uses on your bb and how heavy is their data use?<BR /><BR />Stream needs a good 25mb minimum, all to itself, to work.</P> Thu, 05 Feb 2026 20:32:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-issues/m-p/5206269#M68595 billx 2026-02-05T20:32:50Z