topic Re: Sky pucks in Sky Stream

Sky pucks

Ccollett1 — Wed, 04 Feb 2026 20:29:07 GMT

I currently have 2 Sky pucks but shortly will only need 1

will I be able to return one and cancel the whole house subscription but still have the ability to watch in different room with the remaining puck

Re: Sky pucks

mikealanr — Wed, 04 Feb 2026 20:40:07 GMT

Hi @Ccollett1

Yes cancel whole home and Sky will send you a returns pack for the other puck. You need to ensure that you return the one that isn't your primary device as this is the one that will stop working although you can change them online.

See: https://www.sky.com/help/articles/your-devices-sky-glass

MikeAlanR

Re: Sky pucks

SKY1992bf — Wed, 04 Feb 2026 20:47:59 GMT

@Ccollett1 wrote:
I currently have 2 Sky pucks but shortly will only need 1
will I be able to return one and cancel the whole house subscription but still have the ability to watch in different room with the remaining puck

@Ccollett1 not unless you're prepared to unplug the puck and take it whichever room you to watch tv in