topic Grrrrrrrrr! in Sky Stream

Grrrrrrrrr!

GJD09 — Wed, 04 Feb 2026 19:55:01 GMT

How many times a day/per week is it acceptable to have to re-set my Sky streaming service?
for the amount of money Sky wants, I feel it is unacceptable to have to constantly re-set the service.

what do you think?

Re: Grrrrrrrrr!

mikealanr — Wed, 04 Feb 2026 20:05:14 GMT

Hi @GJD09

I don't I have 4 pucks and 2 glass units working with EE broadband with no issues. It might be useful if you provide some more information about your set up and if other poster do the same, help identify patterns or commonality which could be causing issues.

Remember we are fellow customers not sky support.

MikeAlanR

Re: Grrrrrrrrr!

Stephen+Mourton — Thu, 05 Feb 2026 07:17:58 GMT

@GJD09 As @mikealanr says details of your set up is very important with Sky Stream. I obviously don't know in your case but many think that just plugging it all in is all that is needed, I know I did. Where your puck is placed, where your router is in relation to your puck, is the puck on a wooden shelf or a glass one, is it near other electronic devices, etc etc all effect the stability of the system.

Re: Grrrrrrrrr!

lettice — Thu, 05 Feb 2026 09:48:12 GMT

As @mikealanr @mentions above.

You will need to provide some more information on why you are resetting it often.

Are you getting any messages or is it freezing and the like. Is it when viewing live TV or using some or a particular app?

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Be good to know how you are connected, via wifi or ethernet and if ethernet, is it through a switch or via power line adapters?

Also, it may be suffering from interference, often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON and Overnight power saving to OFF.
Turn wifi OFF under Network if connected via ethernet.