https://helpforum.sky.com/t5/Sky-Stream/Picture-and-sound-freeze/m-p/5204763#M68480 <P>For some time our picture and sound have been freezing, all channels. Have done self resolve on my sky,, all ok, end up back at the beginning. I have phoned sky twice, agents helpful and have taken me through further (different ) steps to resolve, supposed to phone me back to check-first one I missed the call, second one never called. Problem subsists, all I want is a new puck!</P> Wed, 04 Feb 2026 08:15:06 GMT FifiH 2026-02-04T08:15:06Z https://helpforum.sky.com/t5/Sky-Stream/Picture-and-sound-freeze/m-p/5204763#M68480 <P>For some time our picture and sound have been freezing, all channels. Have done self resolve on my sky,, all ok, end up back at the beginning. I have phoned sky twice, agents helpful and have taken me through further (different ) steps to resolve, supposed to phone me back to check-first one I missed the call, second one never called. Problem subsists, all I want is a new puck!</P> Wed, 04 Feb 2026 08:15:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Picture-and-sound-freeze/m-p/5204763#M68480 FifiH 2026-02-04T08:15:06Z