https://helpforum.sky.com/t5/Sky-Stream/No-sound/m-p/5203991#M68412 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4494598">@Colin761</a>&nbsp; &nbsp;Hi Colin, there could be a number of reasons but need a bit more information . &nbsp;Presumably you have a picture, and does your remote work otherwise, changing channels etc? &nbsp;When you go into Settings what Digital audio output have you chosen? &nbsp;Have you tried resetting your puck by unplugging from the mains leaving it for at least 30 seconds then plugging back in and waiting for it to return you to the Home Screen. &nbsp;</P> Mon, 02 Feb 2026 22:39:32 GMT Stephen+Mourton 2026-02-02T22:39:32Z https://helpforum.sky.com/t5/Sky-Stream/No-sound/m-p/5203035#M68341 <P>On both puks keep losing their sound on every channel&nbsp;</P><P>&nbsp;</P><P>I have to keep resting both puks to get sound to return&nbsp;</P> Sun, 01 Feb 2026 17:25:23 GMT https://helpforum.sky.com/t5/Sky-Stream/No-sound/m-p/5203035#M68341 Colin761 2026-02-01T17:25:23Z https://helpforum.sky.com/t5/Sky-Stream/No-sound/m-p/5203991#M68412 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4494598">@Colin761</a>&nbsp; &nbsp;Hi Colin, there could be a number of reasons but need a bit more information . &nbsp;Presumably you have a picture, and does your remote work otherwise, changing channels etc? &nbsp;When you go into Settings what Digital audio output have you chosen? &nbsp;Have you tried resetting your puck by unplugging from the mains leaving it for at least 30 seconds then plugging back in and waiting for it to return you to the Home Screen. &nbsp;</P> Mon, 02 Feb 2026 22:39:32 GMT https://helpforum.sky.com/t5/Sky-Stream/No-sound/m-p/5203991#M68412 Stephen+Mourton 2026-02-02T22:39:32Z