New pin setup

Kee6 — Mon, 02 Feb 2026 15:18:34 GMT

Just re- joined sky stream my pin isn't working it then goes to the first for digits of payment method. Doesn't work. I change the pin but that doesn't work. Help pls

Re: New pin setup

mikealanr — Mon, 02 Feb 2026 17:50:48 GMT

Hi @Kee6

Pin is the last 4 digits of your mobile number by default. If your having issues try the following:

Still not valid?

This could be a software issue. To fix this, restart your Sky Glass TV or Sky Stream puck to update to the latest software.

To run a software update:
Press the Standby button on your Sky remote, the right-hand side of your Sky Glass TV or the bottom of your Sky Stream puck.
Switch your Sky Glass TV or Sky Stream puck off at the mains and unplug it.
Plug it back in and switch it back on at the mains.
Leave the Sky Glass TV or Sky Stream puck powered on for 30 minutes.
After 30 minutes, press the Standby button again.
Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.Press the Home button on the Sky remote.

After a few seconds, the Sky logo will show on screen as the TV or Sky Stream puck starts back up. The software version will now be updated to the latest version.

https://www.sky.com/help/articles/your-sky-glass-pin

MikeAlanR

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New pin setup

Re: New pin setup