topic Re: Stops and starts in Sky Stream

Stops and starts

Lin31 — Mon, 02 Feb 2026 11:20:43 GMT

Every channel on my Television keeps stopping and restarting!

Re: Stops and starts

Mark39 — Mon, 02 Feb 2026 11:27:43 GMT

@Lin31 can you elaborate? Is this only on recordings? Or is it the same on live tv? Do you mean the picture freezes and the sound stops, then both restart?

You've posted in the Sky+ forum. Do you have a Sky+ set top box? Or is it a Sky Puck or Sky Q box?

Re: Stops and starts

Lin31 — Mon, 02 Feb 2026 11:41:02 GMT

Hi Mark yeah the sound and picture freezes and re starts, but sometimes it goes off completely and says the programme needs restarting! It happens on most channels I watch. I've checked all the speeds etc; all says good.

Re: Stops and starts

GD1 — Mon, 02 Feb 2026 11:46:51 GMT

@Lin31 This doesn't sound like a Sky+HD box which uses satellite to receive live channels, can you confirm if you have Sky+HD. Sky Q or Sky Stream as per @Mark39 post

Re: Stops and starts

Lin31 — Mon, 02 Feb 2026 13:32:54 GMT

Sky stream.

Re: Stops and starts

caesarome — Mon, 02 Feb 2026 13:53:23 GMT

@Lin31

Your posts here are now in the Sky Stream forum.

Re: Stops and starts

MarkGoldsmith — Mon, 02 Feb 2026 14:22:10 GMT

@Lin31 wrote:
Hi Mark yeah the sound and picture freezes and re starts, but sometimes it goes off completely and says the programme needs restarting! It happens on most channels I watch. I've checked all the speeds etc; all says good.

@Lin31 How did you check the speed?

Also have you tried a reboot of the puck?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.