topic Re: Sky stream isses in Sky Stream

Sky stream isses

Bolty323 — Sun, 01 Feb 2026 18:59:26 GMT

Using Sky stream with new LG G4

Last week we had a total outage on our new build estate for 8 hours

Still we were re connects I ve been having issues with the stream

Keep losing picture and getting usual please wait etc

Reset and loaded password numerous times it has become unwatchable

On settings shows poor connection and then drops out .

Alexa phones etc work fine

Has worked pretty much fine in the 3 months we have been in new house until after the outage

Puck located behind wall mounted Tv

Hub connections are located in a cupboard in hall. As said has worked fine up till outage.

Have opened cupboard and leave hub in hallway and seems a lot better but cannot keep it out in hall.

Would an wifi extender be useful

Tia

Re: Sky stream isses

mikealanr — Sun, 01 Feb 2026 20:08:26 GMT

Hi @Bolty323

It's likely that your router is now using a different channel chanel than it did previously. The best option would be to use ethernet cable / homeplugs. It's not recommended putting a router in a cupboard as you mentioned the signal is better when not in said cupboard. They are designed to be out in the open.

MikeAlanR

Re: Sky stream isses

MarkGoldsmith — Sun, 01 Feb 2026 21:30:41 GMT

@Bolty323 wrote:
Using Sky stream with new LG G4
Last week we had a total outage on our new build estate for 8 hours
Still we were re connects I ve been having issues with the stream
Keep losing picture and getting usual please wait etc
Reset and loaded password numerous times it has become unwatchable
On settings shows poor connection and then drops out .
Alexa phones etc work fine
Has worked pretty much fine in the 3 months we have been in new house until after the outage
Puck located behind wall mounted Tv
Hub connections are located in a cupboard in hall. As said has worked fine up till outage.
Have opened cupboard and leave hub in hallway and seems a lot better but cannot keep it out in hall.
Would an wifi extender be useful
Tia

In addition to the advice already provided, its also not advised keeping the puck behind a wall mounted TV, and that will also affect the Wifi connectivity and cause some connectivity instability.

Re: Sky stream isses

Bolty323 — Sun, 01 Feb 2026 23:03:35 GMT

Thanks for the reply. My problem is the cupboard is where the bband output to plug the router into is situated