https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-installation-won-t-complete-setup/m-p/5202967#M68324 <P>New box setup locked on this screen see picture</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6020.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/115941i3B1597B170451311/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6020.jpeg" alt="IMG_6020.jpeg" /></span></P><P> </P><P>&nbsp;</P> Sun, 01 Feb 2026 15:46:06 GMT LP63 2026-02-01T15:46:06Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-installation-won-t-complete-setup/m-p/5202967#M68324 <P>New box setup locked on this screen see picture</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6020.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/115941i3B1597B170451311/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6020.jpeg" alt="IMG_6020.jpeg" /></span></P><P> </P><P>&nbsp;</P> Sun, 01 Feb 2026 15:46:06 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-installation-won-t-complete-setup/m-p/5202967#M68324 LP63 2026-02-01T15:46:06Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-installation-won-t-complete-setup/m-p/5202986#M68330 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4605763">@LP63</a>&nbsp;</P><P>&nbsp;</P><P>Has the remote got power? I.e. can you see the back light light up? If not check that none of the paper tab has been stuck in the battery compartment and replace the batteries.</P><P>&nbsp;</P><P>See:&nbsp;<A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 01 Feb 2026 16:15:38 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-installation-won-t-complete-setup/m-p/5202986#M68330 mikealanr 2026-02-01T16:15:38Z