https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-loading/m-p/5201076#M68115 <P>Hi&nbsp;</P><P>my sky puck keeps stopping and I have to restart it frequently. The WiFi is excellent so it's not that . It just gets huffy and won't load programmes , either on tv or from playlist&nbsp;</P><P>I think it might be on its way out . How do I get a new one and is there a cost if it's broken&nbsp;</P> Thu, 29 Jan 2026 17:27:04 GMT Bobs+mum 2026-01-29T17:27:04Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-loading/m-p/5201076#M68115 <P>Hi&nbsp;</P><P>my sky puck keeps stopping and I have to restart it frequently. The WiFi is excellent so it's not that . It just gets huffy and won't load programmes , either on tv or from playlist&nbsp;</P><P>I think it might be on its way out . How do I get a new one and is there a cost if it's broken&nbsp;</P> Thu, 29 Jan 2026 17:27:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-loading/m-p/5201076#M68115 Bobs+mum 2026-01-29T17:27:04Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-loading/m-p/5201156#M68122 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753152">@Bobs+mum</a>&nbsp;</P><P>&nbsp;</P><P>Excellent refers to the signal strength rather than the throughput. Try opening netflix going to profile pic &gt; get help? &gt; Connectivity check. What speed is this showing you as getting?</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 29 Jan 2026 20:07:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-loading/m-p/5201156#M68122 mikealanr 2026-01-29T20:07:24Z