topic Re: Sky steam pluck in Sky Stream

Sky steam pluck

Nisha86 — Tue, 27 Jan 2026 22:13:22 GMT

My sky steam pluck is stuck on you're now connected and it's not letting continue. I've turned it off, plug it it from the mains and it's still not moving from that screen. Anyone have any ideas of what's going on

Re: Sky steam pluck

lettice — Wed, 28 Jan 2026 04:30:41 GMT

Sounds like your setup of the puck is stuck, even though you have restarted.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Along with a blue chat bubble within your Sky community.
Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Sky steam pluck

Jason- — Wed, 28 Jan 2026 09:14:59 GMT

Good Morning @lettice, thanks for the heads up. We'll take it from here and help get @Nisha86's Sky Steam Puck working as it should! 😊

Thanks, Jason-