topic Re: Looping advert every 60 seconds in Sky Stream

Looping advert every 60 seconds

LansonJay — Sun, 11 Jan 2026 22:09:44 GMT

Hi, this afternoon my sky stream decided to play the traitors traoler/advert during my viewing.

The ad finished and the screen stayed black and didn't return to playback.

It repeated this every 60 seconds.

Rebooted.

Left umplugged for a couple of hours.

Still doing it, rang sky who talked me through the updates etc.

All seemed OK and I watched a couple of bits on player.

But I've just gone onto live viewing and the advert has started again, but this time it's for call the midwife.

It's completely unwatchable.

Any ideas?

Cheers team!

Re: Looping advert every 60 seconds

Skybeginner — Sun, 11 Jan 2026 22:16:30 GMT

Thats exactly whats happening to me, and help out there would be appreciated

Re: Looping advert every 60 seconds

Mariao1989 — Wed, 14 Jan 2026 18:09:58 GMT

Same here! Very aggressive advertising happens every minute and interrupts live tv. Have you managed to resolve it yet?

Re: Looping advert every 60 seconds

LansonJay — Wed, 14 Jan 2026 18:19:36 GMT

Rang sky again today and was told that they've had loads of calls about this now, and they are attempting a fix.

BBC advert randomly appears across all stream channels

PaulW4444 — Wed, 14 Jan 2026 18:30:08 GMT

Started about an hour ago 5pm but bbc iPlayer advert is appearing across all sky stream channels and can't stop it. Changed channels but after about a minute, this advert pops up. Have power off/on stream box but no change. If I use Netflix, iPlayer, itv x it does not appear.

help

Re: BBC advert randomly appears across all stream channels

mikealanr — Wed, 14 Jan 2026 20:47:40 GMT

Hi @PaulW4444

How long did you power off for? Try unplugging for at least 5 minutes as this should help clear caching.

MikeAlanR

Re: BBC advert randomly appears across all stream channels

Hunter2660 — Wed, 14 Jan 2026 21:44:50 GMT

Did you use iplayer directly before this started? General rule of thumb always close down any app you use (press back, back etc.). Don't go direct to home screen as this leaves the app open in the background which can cause issues.

Re: Looping advert every 60 seconds

krr13 — Thu, 15 Jan 2026 07:05:23 GMT

This is so frustrating and is happening when playing Netflix too. I cant watch anything without this stupid advert loop. I hope they get a fix out soon.

Re: Looping advert every 60 seconds

DaisyJ1 — Thu, 15 Jan 2026 16:29:25 GMT

Called Sky, they said it was an Internet issue. It is frigging annoying. Please chase up your calls, as they did say they had not heard of this ,till I mentioned others had raised the issue

Re: Looping advert every 60 seconds

krr13 — Fri, 16 Jan 2026 07:58:09 GMT

I have finally found a solution to this. Launch iplayer app and on the front screen there will a trailor button. Switch that to pause. Then in settings turn off previews and trailers for background video. The adverts that are looping are iplayer previews.

Re: Looping advert every 60 seconds

KevNewMedia — Fri, 16 Jan 2026 12:25:00 GMT

Hi Everyone

Thank you for making us aware of this problem, and we're sorry for any inconvenience.

Our support teams have been investigating this problem and have asked if any of you are able to capture a video of what's happening, to enable them to get to the root cause (we know it might not be easy).

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

EDIT: Tagging @LansonJay @MeJon @13237065__ @krr13 @DaisyJ1 to make sure that you've seen the request for a video of the issue.

Re: Looping advert every 60 seconds

13237065__ — Fri, 16 Jan 2026 09:00:13 GMT

Tried as suggested but has not worked for me. Still adverts repeating

Re: Looping advert every 60 seconds

MeJon — Fri, 16 Jan 2026 10:21:28 GMT

I am also experiencing exactly the same problem this morning. Looping traitors advert then black screen then loop again. What's the issue causing this?

Re: Looping advert every 60 seconds

LansonJay — Fri, 16 Jan 2026 10:30:39 GMT

Sky had me to do all the updates and got nowhere.

They said to go to settings on the home screen.

Then onto system management.

Select resets and updates.

Go down to factory reset.

I had to log in to sky on my phone and sign in with a pass code.

Redo the WiFi code etc.

So far so good, touch wood.

Re: Looping advert every 60 seconds

MeJon — Fri, 16 Jan 2026 10:32:28 GMT

So I first reset my remote then I turned off my puck for a full minute turned it back on and now it's working just fine!

Re: Looping advert every 60 seconds

MeJon — Fri, 16 Jan 2026 10:36:36 GMT

Uh oh looks like I spoke too soon! After doing the remote reset then rebooting my puck it was fine for just a few minutes but is now looping ads again!!

Re: Looping advert every 60 seconds

LansonJay — Fri, 16 Jan 2026 11:03:01 GMT

I tried that a couple of timea first, especially after leaving the Puck unplugged for a while.

Good luck!

Re: Looping advert every 60 seconds

MeJon — Fri, 16 Jan 2026 12:45:26 GMT

So what I did in the end after resetting the remote I updated all apps. Then I tried Netflix and the ad loop happened on Netflix as well. I closed that app and opened Amazon and selected a film to watch and it worked perfectly! So I closed that app and tried my news channels and haven't had a problem since! I have no idea which action caused it to work again but for some reason I think updating the apps and then trying a movie on the apps did it, no idea. But it's working just fine now.

Re: Looping advert every 60 seconds

KevNewMedia — Fri, 16 Jan 2026 15:30:33 GMT

Hi Everyone

Our support teams have advised that this problem has been resolved.

If you are still having problems, can you restart your Stream Puck/Glass TV and let us know if it's fixed for you 🙂.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Looping advert every 60 seconds

Cantrose — Tue, 27 Jan 2026 17:10:03 GMT

This is happening on my mums to today. Traitors advert playing after a black screen. We have restarted it but it's not resolved