https://helpforum.sky.com/t5/Sky-Stream/Puck-Stuck-in-Loop/m-p/5199553#M67953 <P>My Puck is stuck in a constant loop of playing a Tratiors trailer.</P><P>&nbsp;</P><P>The Puck starts doing this after about 20 seconds of watching ANY channel. It's as if iPlayer has been initiated or 'watch from start' triggered.</P><P>&nbsp;</P><P>I've tried a restart and unplugged the Puck but the issue is still present. This is a weird one. Any ideas?</P> Tue, 27 Jan 2026 16:09:19 GMT Anonymous 2026-01-27T16:09:19Z https://helpforum.sky.com/t5/Sky-Stream/Puck-Stuck-in-Loop/m-p/5199553#M67953 <P>My Puck is stuck in a constant loop of playing a Tratiors trailer.</P><P>&nbsp;</P><P>The Puck starts doing this after about 20 seconds of watching ANY channel. It's as if iPlayer has been initiated or 'watch from start' triggered.</P><P>&nbsp;</P><P>I've tried a restart and unplugged the Puck but the issue is still present. This is a weird one. Any ideas?</P> Tue, 27 Jan 2026 16:09:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-Stuck-in-Loop/m-p/5199553#M67953 Anonymous 2026-01-27T16:09:19Z https://helpforum.sky.com/t5/Sky-Stream/Puck-Stuck-in-Loop/m-p/5199769#M67967 <P>Try recovery of your puck as per this process: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo</A></P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 27 Jan 2026 20:44:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-Stuck-in-Loop/m-p/5199769#M67967 mikealanr 2026-01-27T20:44:05Z