topic Re: Can only see a trailor in Sky Stream

Can only see a trailor

Lisa5614 — Sun, 25 Jan 2026 09:09:45 GMT

Tried to watch The Death of Bunny Monro but can only see the trailer and not the full series. I'm watching via my Sky Puck and do have all channels other than movies and sports so can't understand why. I've tried Google to no avail. Can someone please help.

Many thanks

Lisa

Re: Can only see a trailor

Daniel0210 — Sun, 25 Jan 2026 10:14:06 GMT

@Lisa5614

As you mention having a puck I'll move your post from the Sky Q board.

Re: Can only see a trailor

Angel_Aka — Sun, 25 Jan 2026 12:40:25 GMT

@Lisa5614 wrote:
Tried to watch The Death of Bunny Monro but can only see the trailer and not the full series. I'm watching via my Sky Puck and do have all channels other than movies and sports so can't understand why. I've tried Google to no avail. Can someone please help.
Many thanks
Lisa

It's probably another fault with Sky's 'AdSmart' implementation. AdDumb more like.
Try rebooting your stream puck and see if helps. If not then you might need to call Sky.

Re: Can only see a trailor

Lisa5614 — Sun, 25 Jan 2026 18:55:57 GMT

Thanks, already tried that several times. I'll have to call them unfortunately.

Re: Can only see a trailor

Lisa5614 — Sun, 25 Jan 2026 18:57:22 GMT

Sorry I'm new to this community board. Does this mean if I connect via a puck I can't post questions here?

Re: Can only see a trailor

Daniel0210 — Sun, 25 Jan 2026 19:01:14 GMT

@Lisa5614

You can post on any of the boards but obviously if you have a Stream issue you post on the Stream board, a Sky broadband issue on the Broadband board, a Sky Talk landline problem on the Talk board etc.