https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-software/m-p/5197947#M67840 <P>Every time I go to watch my sky stream puck the light is red and I get a software error message. It was only installed last Wednesday and shows everyday.&nbsp;</P><P>I have to reset the puck each time before I can watch anything which is annoying and frustrating.</P> Sun, 25 Jan 2026 15:32:27 GMT James01121 2026-01-25T15:32:27Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-software/m-p/5197947#M67840 <P>Every time I go to watch my sky stream puck the light is red and I get a software error message. It was only installed last Wednesday and shows everyday.&nbsp;</P><P>I have to reset the puck each time before I can watch anything which is annoying and frustrating.</P> Sun, 25 Jan 2026 15:32:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-software/m-p/5197947#M67840 James01121 2026-01-25T15:32:27Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-software/m-p/5198047#M67842 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599946">@James01121</a>&nbsp;</P><P>&nbsp;</P><P>It sounds like it could be a faulty puck. The best course of action is to call sky and asky for a replacement.&nbsp;</P><P>&nbsp;</P><P>You can also try resetting the puck as per sky's article here: <A href="https://www.sky.com/help/articles/sky-glass-software-error-sky-stream" target="_blank">https://www.sky.com/help/articles/sky-glass-software-error-sky-stream</A></P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 25 Jan 2026 17:24:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-software/m-p/5198047#M67842 mikealanr 2026-01-25T17:24:34Z