topic Re: Dead Remote Control in Sky Stream

Dead Remote Control

Micnor — Sat, 15 Nov 2025 08:44:49 GMT

Watching tv and suddenly sound went off and remote control stopped working completely, doesn't change channel or anything. How do we resolve this?

Re: Dead Remote Control

lettice — Sat, 15 Nov 2025 09:19:12 GMT

Have a read of this Sky help article, doing a re-pair on step 2;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

If this does not help, you can order a replacement remote online as described on step 5 of the above article.

Re: Dead Remote Control

Kg51 — Thu, 22 Jan 2026 13:15:42 GMT

My remote control has stopped working. New batteries replaced and still no response

Re: Dead Remote Control

Kg51 — Thu, 22 Jan 2026 13:29:43 GMT

My remote control has stopped functioning apart from the volume control

Re: Dead Remote Control

Angel_Aka — Thu, 22 Jan 2026 14:21:39 GMT

@Kg51 wrote:
My remote control has stopped functioning apart from the volume control

Follow the instructions in the link posted earlier in this thread.

Re: Dead Remote Control

billx — Thu, 22 Jan 2026 15:16:43 GMT

Hi, could be the puck or remote.

Give the puck a power reset.

You can download the sky remote app to your phone. Then your phone can act as the remote.