topic Re: Lost sound in Sky Stream

Lost sound

patcut — Wed, 21 Jan 2026 21:24:21 GMT

I keep getting picture with no sound,sound with frozen picture or grey screen with no sound, usually on live tv (football )

Re: Lost sound

Stephen+Mourton — Thu, 22 Jan 2026 07:41:22 GMT

@patcut Hi, Do you know your internet speed, a test can be done on Netflix (you don't have to be a subscriber) then let us know.

Your setup could also be the problem. Make sure your puck is not touching any other objects and has clear space around it. Ensure the puck and your router has a clear line of sight without any objects blocking it, and ensure your router is not near a window or mirror.
Let us know how you get on?

Re: Lost sound

patcut — Thu, 22 Jan 2026 18:35:53 GMT

The puck is in a different room to the router.The router was installed yesterday and the engineer sited it by a window.

Re: Lost sound

Zolban — Thu, 22 Jan 2026 20:15:25 GMT

I had this also, I have a 5.1 setup changing from auto to pass through in settings worked for me, can also try changing to dolby digital(+) maybe PCM depending on your setup.

Re: Lost sound

Stephen+Mourton — Fri, 23 Jan 2026 17:22:05 GMT

@patcut That really does suprise me! I was told specifically by Sky not to put the router by a window. Can you experiment by moving the router away from the router (they normally have wire that allows some movement) just to see if that sorts your problem. . Also was there a reason it was put in a sperate room?