Sky stream issues

Mike+Wilkie — Mon, 19 Jan 2026 18:33:03 GMT

Sky stream puck just keeps freezing all the time now. I'm just about to give up on sky.

nothing fixes it, must go off and freeze 3/4 times a day.

Re: Sky stream issues

emmafox061001 — Mon, 19 Jan 2026 19:33:08 GMT

We are having this too

Re: Sky stream issues

Fothergill1 — Tue, 20 Jan 2026 11:07:49 GMT

Hi @Mike+Wilkie and @emmafox061001

One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else in your home using up your WiFi bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £40 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

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