topic Re: Sky puck in Sky Stream

Sky puck

emmafox061001 — Mon, 19 Jan 2026 19:14:32 GMT

Watching itvx and half way through streaming completely blanked then unable to pick any Chanel, went on itvx through a TV app and working fine is there an issue ?

Re: Sky puck

Angel_Aka — Mon, 19 Jan 2026 23:08:30 GMT

The only issue is that SkyOS on the stream puck is generally glitchy unless you perform daily reboots and have jitter-free broadband.

Re: Sky puck

Fothergill1 — Tue, 20 Jan 2026 10:11:33 GMT

Hi @emmafox061001 Try resetting the ITVX app on your puck. To reset it open the app & enter 0 0 0 0 7 7 7

This clears the cache and should help resolve any issues with the specific ITVX app. After entering the code the App should respond by saying “The storage has been cleared”. Select OK and the App will reset and display the privacy & cookies information. Select continue.

Note - there is no where specific to enter the code just type it into your remote when you have the ITVX homepage open.