topic Re: Why has Sky cancelled my stream in Sky Stream

Why has Sky cancelled my stream

Shaun1307 — Tue, 20 Jan 2026 06:59:21 GMT

Last night I turned on my sky and got a frozen screen saying would I like to turn on voice control. After trying the reset it was still showing the same thing so I left it and went to bed

i woke up this morning to an email saying my TV package has been cancelled from today. I have not asked for this to happen I have also not received any other communication.

can anyone help me please.

Re: Why has Sky cancelled my stream

oj01 — Tue, 20 Jan 2026 07:32:45 GMT

@Shaun1307 wrote:
Last night I turned on my sky and got a frozen screen saying would I like to turn on voice control. After trying the reset it was still showing the same thing so I left it and went to bed

i woke up this morning to an email saying my TV package has been cancelled from today. I have not asked for this to happen I have also not received any other communication.

can anyone help me please.

Nobody here can see the status of your account. You will need to give Sky a call.

Re: Why has Sky cancelled my stream

mikealanr — Tue, 20 Jan 2026 07:33:56 GMT

Hi @Shaun1307

We are fellow customers on the community. You will need to contact sky by dialling 150 from a sky mobile or landline or using the number listed here: https://www.sky.com/help/articles/viewing-help

Does MySky show your services as cancelled?

MikeAlanR