topic Re: How to fix a delivery failure in Sky Stream

How to fix a delivery failure

Cantilena — Sat, 17 Jan 2026 19:33:53 GMT

I was supposed to receive a new puck yesterday 16 Jan. The delivery man went to the wrong building. DPD will try again on Monday but might make the same mistake. I would like to speak to a HUMAN BEING at Sky or DPD to get this fixed but they seem to have only robots answering their phones. Does anyone have advice for how to make contact?

Re: How to fix a delivery failure

mikealanr — Sat, 17 Jan 2026 22:09:06 GMT

Hi @Cantilena

https://www.sky.com/help/articles/viewing-help contains the phone number for Sky. However not sure what they can do given that the issue is with DPD.

When you call sky don't say anything when it asks for your number etc and it will put you through to an advisor.

Also worth messaging DPD through their app would be more impactful at this stage.

MikeAlanR

Re: How to fix a delivery failure

lettice — Sun, 18 Jan 2026 12:10:03 GMT

If your delivery attempt was with DPD, you can contact or call them on the DPD number in the delivery help article below.

If the second delivery attempt also fails, then you will probably need to call Sky to rearrange.

You cannot redirect the delivery to a neighbour or safe place, but you maybe able to add some notes for the driver, if your address is not clear to locate, perhaps a reason why it was not delivered correctly on that first attempt.

https://www.sky.com/help/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stream/articles/delivery-sky-glass-sky-stream-puck