https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192751#M67458 <P>Every time we trying to watch a sky cinema plays for 20 mins then blank screen appears no sound either&nbsp;</P> Sat, 17 Jan 2026 12:40:00 GMT Dunn50 2026-01-17T12:40:00Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192751#M67458 <P>Every time we trying to watch a sky cinema plays for 20 mins then blank screen appears no sound either&nbsp;</P> Sat, 17 Jan 2026 12:40:00 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192751#M67458 Dunn50 2026-01-17T12:40:00Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192780#M67459 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593555">@Dunn50</a>&nbsp; Highly probable a speed issue, how is your Glass TV connected to your broadband router/hiub?</P> <P>&nbsp;</P> <P>On your Glass TV open the netlix app, go to settings --&gt; get help --&gt; check your network.&nbsp; What are the results?</P> Sat, 17 Jan 2026 13:29:16 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192780#M67459 GD1 2026-01-17T13:29:16Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192815#M67460 <P>It's or pil and it is even connected by enethernet cable too&nbsp;</P> Sat, 17 Jan 2026 14:08:38 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192815#M67460 Dunn50 2026-01-17T14:08:38Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192816#M67461 <P>Puk sorry</P> Sat, 17 Jan 2026 14:09:29 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192816#M67461 Dunn50 2026-01-17T14:09:29Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192839#M67462 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593555">@Dunn50</a>&nbsp; Your post has been moved to the correct board, the same advise applies.</P> Sat, 17 Jan 2026 14:32:44 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192839#M67462 GD1 2026-01-17T14:32:44Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192894#M67468 <P>What's with the sudden increase in posts which have a single letter as the heading?</P> Sat, 17 Jan 2026 16:03:48 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192894#M67468 Angel_Aka 2026-01-17T16:03:48Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192895#M67469 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4593555">@Dunn50</a>&nbsp;wrote:<BR /><P>Puk sorry</P><HR /></BLOCKQUOTE><P>Puck.&nbsp;</P> Sat, 17 Jan 2026 16:04:11 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192895#M67469 Angel_Aka 2026-01-17T16:04:11Z https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192918#M67472 <P>Been intouch with sky it a faulty PUCK thanks for help guys&nbsp;</P> Sat, 17 Jan 2026 16:27:27 GMT https://helpforum.sky.com/t5/Sky-Stream/B/m-p/5192918#M67472 Dunn50 2026-01-17T16:27:27Z