https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192156#M67401 <P>No programmes with puck box&nbsp;</P><P>had Diagnostic test WiFi ok&nbsp;</P><P>it will come up either no signal or fault</P> Fri, 16 Jan 2026 12:57:53 GMT Thoms1 2026-01-16T12:57:53Z https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192156#M67401 <P>No programmes with puck box&nbsp;</P><P>had Diagnostic test WiFi ok&nbsp;</P><P>it will come up either no signal or fault</P> Fri, 16 Jan 2026 12:57:53 GMT https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192156#M67401 Thoms1 2026-01-16T12:57:53Z https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192243#M67403 <P>Generally requires a reboot, unplug it power back up</P> Fri, 16 Jan 2026 13:56:14 GMT https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192243#M67403 Anonymous 2026-01-16T13:56:14Z https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192362#M67415 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592780">@Thoms1</a>&nbsp; &nbsp;Try and <SPAN>check your setup. &nbsp;It needs to be quite specific. &nbsp;Check your router is not near a window or mirror, that it has direct line of sight to your puck with nothing in the way. &nbsp;Make sure the puck stands alone not touching anything with space around it and several feet away from other electrical equipment. &nbsp;</SPAN></P> Fri, 16 Jan 2026 16:52:14 GMT https://helpforum.sky.com/t5/Sky-Stream/N/m-p/5192362#M67415 Stephen+Mourton 2026-01-16T16:52:14Z