topic Re: Green Screen instead of adverts in Sky Stream

Green Screen instead of adverts

SteveG68 — Wed, 14 Jan 2026 21:39:07 GMT

seem to be getting this instead of adverts when streaming from various sky channels. Sometimes once it gets to zero on countdown the picture comes back but otherwise I have to abort and change to another channel and then resume watching the original - sky puck

Re: Green Screen instead of adverts

mikealanr — Wed, 14 Jan 2026 22:18:12 GMT

Hi @SteveG68

I can't see your picture yet. But it sounds like an issue with Sky's AdSmart where they can insert local ads etc in the break between programmes.

Is there a pattern i.e. Is it specific channels? Time of day? Or just never works?

Have you tried a reboot in the first instance? (Settings > System Management> Resets & Updates > Reboot).

MikeAlanR

Re: Green Screen instead of adverts

SteveG68 — Thu, 15 Jan 2026 19:11:29 GMT

Hi Mike

Thanks for the reply

It is random somewhat, mainly while watching catch up TV, currently it does it every time we watch Billions, but also Landman the other day. Sometimes the picture recovers but first few secs of programming speed up, other times it says green when program starts.

Not tried a reset of the puck but it does it after powering down still.

Regards

Steve