topic Re: Installing in Sky Stream

Installing

Mike-Rees — Wed, 14 Jan 2026 13:09:14 GMT

Hi all. I have just put in to join sky. I have a date for broad band installation, i have had my pucks delivered, but do i have to connect the pucjs up myself or do sky come and do this?

Re: Installing

billx — Wed, 14 Jan 2026 13:17:10 GMT

do it yourself.

sky should have sent you an email for the pucks.
It says, connect HDMI cable to your telly & puck.
connect power lead to puck & plug it in,

turn on telly & follow on-screen guide.

If you already have BB from any supplier, you can fire up the pucks now.

As for BB installation, depends. If it is full fibre and you do not have fibre already installed in your house, they will hve to run the fibre from the pole or though a duct and fit the fibre terminating box.

If you are having copper to the house and already have the phone socket, then, you just plug it all together yourself.
They just sent me their router and left me to plug it into the phone socket.

If you describe fully what you have now and what yuou have ordered from sky, it will be easier to give you a full anser.

For BB, would be better to post your query in the BB section of the forum.

Re: Installing

Mike-Rees — Wed, 14 Jan 2026 13:26:08 GMT

Thanks that was great. So it looks like i have to wait for the broad band to be installed first?

Re: Installing

Mike-Rees — Wed, 14 Jan 2026 13:30:35 GMT

Thanks that was great. So it looks like i have to wait for the broad band to be installed first? I cant even press the thumb. It says that my Internet does not comply with java. So i think i have to wait..

Re: Installing

TimmyBGood — Wed, 14 Jan 2026 13:35:25 GMT

@Mike-Rees wrote:
So it looks like i have to wait for the broad band to be installed first?

A Stream puck has zero functionality without an internet connection, and the installation process won't proceed in its absence.

Re: Installing

lettice — Wed, 14 Jan 2026 14:03:46 GMT

@Mike-Rees wrote:
Hi all. I have just put in to join sky. I have a date for broad band installation, i have had my pucks delivered, but do i have to connect the pucjs up myself or do sky come and do this?

if you currently have a broadband connection from another provider, you can connect a Sky Stream puck to that broadband.

So, you do not have to wait for your new Sky broadband to become active.

If you currently do not have any broadband, you will need to wait for the Sky broadband to be installed, as the Sky Stream puck will not function without any kind of broadband connection.