topic Re: Puck not playing live tv in Sky Stream

Puck not playing live tv

Magneticrob — Mon, 12 Jan 2026 22:08:56 GMT

Ever since the outage i can no longer get live tv, I just get a blue screen. Have unplugged and left for half hour but still no good, all apps are working fine

Re: Puck not playing live tv

San110 — Tue, 13 Jan 2026 01:13:38 GMT

My puck is not playing live tv either

Re: Puck not playing live tv

lettice — Tue, 13 Jan 2026 06:21:33 GMT

Can you both first try a broadband router/ hub restart and also as below do a settings restart of your puck;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Puck not playing live tv

lettice — Tue, 13 Jan 2026 06:22:03 GMT

If above does not resolve, try the following, listed under the Sky Puck section;

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

We often mention not to do a factory reset as it describes as a secondary try in the above article, but in this case try it as described in the article.

Doing a factory reset can on occasions cause some account issues and is usually only performed when on a call and chat withSky. If the factory reset does cause account issues, be prepared to get on a chat or call with Sky to resolve.

Re: Puck not playing live tv

San110 — Tue, 13 Jan 2026 08:50:53 GMT

Mine is ok now. Thanks

Re: Puck not playing live tv

Magneticrob — Tue, 13 Jan 2026 18:45:44 GMT

Hasn't fixed mine, still no live tv or live tv apps