https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188445#M67046 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569459">@Lizanne</a>&nbsp; As you may know we are just customers like yourself. &nbsp;We have no access to your system and it would be difficult to advise without that, unfortunately I can only recommend you persevere with ringing Sky.&nbsp;</P> Sun, 11 Jan 2026 15:40:48 GMT Stephen+Mourton 2026-01-11T15:40:48Z https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188328#M67039 <P>I've accidentally cancelled my account by resetting my puck, yesterday I was on the phone for 6 hours trying to get it reconnect, the man on the phone told me it should be back up and running today how long does it take? I've been without sky since Monday.</P> Sun, 11 Jan 2026 13:45:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188328#M67039 Lizanne 2026-01-11T13:45:41Z https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188445#M67046 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569459">@Lizanne</a>&nbsp; As you may know we are just customers like yourself. &nbsp;We have no access to your system and it would be difficult to advise without that, unfortunately I can only recommend you persevere with ringing Sky.&nbsp;</P> Sun, 11 Jan 2026 15:40:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188445#M67046 Stephen+Mourton 2026-01-11T15:40:48Z https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188561#M67054 <P><BR />Lizanne</P><P>I believe that only the back office an reinsate your account&nbsp;</P> Sun, 11 Jan 2026 17:57:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Cancallation/m-p/5188561#M67054 peter-marlow+1966 2026-01-11T17:57:27Z