topic Re: Sky puck freezing in Sky Stream

Sky puck freezing

Stevenm88 — Wed, 07 Jan 2026 16:04:06 GMT

Sky puck constantly freezing, been like it since I got it. Any advice as sky aren't very helpful, tried all the rebooting procedures but to no avail.thanks

Re: Sky puck freezing

lettice — Wed, 07 Jan 2026 16:39:47 GMT

Your freezing problems may be due to a poor wifi connection or interference causing issues with your puck.

Sky recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Re: Sky puck freezing

lettice — Wed, 07 Jan 2026 16:40:59 GMT

Also, it may be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Re: Sky puck freezing

Stevenm88 — Thu, 08 Jan 2026 14:33:05 GMT

Tried all that as well to no avail.