https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-won-load/m-p/5183870#M66856 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581991">@Scranston61</a>&nbsp;</P><P>&nbsp;</P><P>Open netflix go to profile pic (top left) &gt; get help? &gt; Connectivity check.</P><P>&nbsp;</P><P>What speed is it reporting?</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 07 Jan 2026 10:49:02 GMT mikealanr 2026-01-07T10:49:02Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-won-load/m-p/5183848#M66855 <P>Sky stream puck</P> <P>please wait Programme won't load.</P> <P>&nbsp;</P> <P>i had disconnected my internet, turned it on and off, unplugged all the cables, done the checks it asks, moved my router and yet nothing.&nbsp;</P> <P>&nbsp;</P> <P>i am unable to view any of the channels or download any of the movies. However I can access Disney plus and Netflix through it so it's not an internet issue</P> <P>&nbsp;</P> <P><FONT size="2" color="#808080">Moderator notes: Edited title to make more relevant</FONT></P> Wed, 07 Jan 2026 11:11:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-won-load/m-p/5183848#M66855 Scranston61 2026-01-07T11:11:08Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-won-load/m-p/5183870#M66856 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581991">@Scranston61</a>&nbsp;</P><P>&nbsp;</P><P>Open netflix go to profile pic (top left) &gt; get help? &gt; Connectivity check.</P><P>&nbsp;</P><P>What speed is it reporting?</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 07 Jan 2026 10:49:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-won-load/m-p/5183870#M66856 mikealanr 2026-01-07T10:49:02Z