https://helpforum.sky.com/t5/Sky-Stream/Screen-goes-black/m-p/5183441#M66829 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529264">@Claire366</a>&nbsp; &nbsp;Hi Claire, &nbsp;you didn't say how long you have had the puck but there are usually three &nbsp;reasons why this might suddenly start doing this if previously ok.. &nbsp;One is you have a puck that has developed a fault in which case you need to contact Sky and request a replacement. &nbsp;Secondly especially if you are connected to your router via WiFi then you have unintentionally done something to disturb the signal between your router and your puck. &nbsp;If either has moved or something has blocked the line of sight between the two this can disrupt the signal. &nbsp;Thirdly have you placed anything near your puck as this works best stood on its own without anything touching it.</P><P>I hope that helps.</P> Tue, 06 Jan 2026 17:44:52 GMT Stephen+Mourton 2026-01-06T17:44:52Z https://helpforum.sky.com/t5/Sky-Stream/Screen-goes-black/m-p/5183226#M66812 <P>My sky puck has recently started playing up, it turns its self off and has moments of just going black screen until turned over to a different channel?</P> Tue, 06 Jan 2026 13:35:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Screen-goes-black/m-p/5183226#M66812 Claire366 2026-01-06T13:35:42Z https://helpforum.sky.com/t5/Sky-Stream/Screen-goes-black/m-p/5183441#M66829 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529264">@Claire366</a>&nbsp; &nbsp;Hi Claire, &nbsp;you didn't say how long you have had the puck but there are usually three &nbsp;reasons why this might suddenly start doing this if previously ok.. &nbsp;One is you have a puck that has developed a fault in which case you need to contact Sky and request a replacement. &nbsp;Secondly especially if you are connected to your router via WiFi then you have unintentionally done something to disturb the signal between your router and your puck. &nbsp;If either has moved or something has blocked the line of sight between the two this can disrupt the signal. &nbsp;Thirdly have you placed anything near your puck as this works best stood on its own without anything touching it.</P><P>I hope that helps.</P> Tue, 06 Jan 2026 17:44:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Screen-goes-black/m-p/5183441#M66829 Stephen+Mourton 2026-01-06T17:44:52Z