topic Re: Puck not working in Sky Stream

Puck not working

Dw56 — Tue, 09 Dec 2025 16:07:08 GMT

Puck will not switch on with remote

BenJoBanjo — Tue, 09 Dec 2025 17:01:54 GMT

@Dw56 wrote:
Puck will not switch on with remote

Checked the batteries in the remote?

lettice — Tue, 09 Dec 2025 17:27:58 GMT

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

You may also have to repair your remote as in step 2.

Markr5 — Tue, 06 Jan 2026 17:11:29 GMT

My puck has lights, the tv is getting the signal, the volume works on the remote but it's a black screen

Markr5 — Tue, 06 Jan 2026 17:13:41 GMT

Could I get a replacement? Is there a number to call ?

Fothergill1 — Tue, 06 Jan 2026 17:52:42 GMT

Hi @Markr5 The forums filters will block phone numbers for security reasons but the following link provides various Sky phone numbers: https://www.sky.com/help/articles/viewing-help