topic Re: Series not complete on sky puck in Sky Stream

Series not complete on sky puck

Pedmiguel — Fri, 02 Jan 2026 18:31:25 GMT

I am trying to watch Chernobyl episode 5. So far all other 4 episodes are available and played without any concerns, but episode 5 is not on the series page. I can find it on sky go on my phone, but not on the Sky puck. Anyone had this issue before?

Re: Series not complete on sky puck

MightyQuinn — Fri, 02 Jan 2026 18:40:09 GMT

Hi @Pedmiguel Try contacting viewer relations by emailing viewerR@sky.uk

Re: Series not complete on sky puck

lettice — Sat, 03 Jan 2026 10:01:12 GMT

Are you still seeing no episode 5?

Just checked on my Puck and I can see and play all five episodes.

Re: Series not complete on sky puck

Fothergill1 — Sat, 03 Jan 2026 11:33:55 GMT

Hi @lettice purely out of interest I checked on my puck and like @Pedmiguel I am only showing episodes 1-4 with episode 5 missing.

@Pedmiguel as already suggest by @MightyQuinn email Viewer Relations giving them as much information as possible.

Re: Series not complete on sky puck

lettice — Sat, 03 Jan 2026 11:42:50 GMT

@Fothergill1 wrote:

Hi @lettice purely out of interest I checked on my puck and like @Pedmiguel I am only showing episodes 1-4 with episode 5 missing.

@Pedmiguel as already suggest by @MightyQuinn email Viewer Relations giving them as much information as possible.

Odd.

Did you do a search or looking through the rails?

Ive done a voice search, manual search and checked out the rail under TV series> Sky Atlantic> Chernobyl and all five episodes show.

Also added it to my playlist and all five episodes are listed there.

Re: Series not complete on sky puck

Fothergill1 — Sat, 03 Jan 2026 11:53:12 GMT

@lettice I just did a voice search and then opened the resulting icon (Sky Atlantic). Just done it again and still episode 5 is missing. I'm not concerned as I watched the series ages ago but it is a bit frustrating for those currently watching if they can't get access to the final episode.

Re: Series not complete on sky puck

Tanya62 — Sat, 03 Jan 2026 22:38:14 GMT

I am having this issue too. It's my first time watching the series, I finished Episode 4 and I went to play 5 and it is not there. I downloaded the sky go app on my phone and it is on there. But i would rather not watch it on my phone.