topic Discovery+ not working email not recognised in Sky Stream

Discovery+ not working email not recognised

warbkingtonlounge — Sat, 03 Jan 2026 09:59:02 GMT

Hi all, I have watched Discovery+ on my puck in the past but now its not loading. When I go to reset it with the TV activation code it does not work. I enter the code on a device then it asks for an email adress. However it does not recognise either of the two addresses I have. I cant find anywhere to change or check the email on the dicovery site or sky pages. Any ideas?

Re: Discovery+ not working email not recognised

lettice — Sat, 03 Jan 2026 10:09:02 GMT

Once you have activated Discovery +, you should not need to reactivate it.

Just use the sign in button, with email you originally used to activate it, if it's logged you out.

Discovery + does log you out if you have not used it for a few weeks or so.

You could try logging into Discovery+ online and see if your account is still active.