https://helpforum.sky.com/t5/Sky-Stream/sky-puck-return-reminders-after-sending-it-back/m-p/5180630#M66525 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578051">@Mark746</a>&nbsp;and welcome to the forum.</P><P>&nbsp;</P><P>What you are reporting happens quite often. &nbsp;It actualy happened to me a few years ago when I returned a Multiroom box. &nbsp;Hopefully you kept your proof of posting so give Sky customer services a call and they should sort it out over the phone. &nbsp;In my case it was resolved in a few minutes.</P> Fri, 02 Jan 2026 21:56:45 GMT Fothergill1 2026-01-02T21:56:45Z https://helpforum.sky.com/t5/Sky-Stream/sky-puck-return-reminders-after-sending-it-back/m-p/5180246#M66491 <P>I've returned the sky puck and associated equipement as requested on november 21st and have proof of postage. I received confirmation that the courier had it on November 24th. I then had reminders to return the equipment threatening charges on Dec 5th and Dec 25th (thanks for that one).</P><P>Can you advise how i can contact Sky or escalate this?</P> Fri, 02 Jan 2026 15:14:41 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-puck-return-reminders-after-sending-it-back/m-p/5180246#M66491 Mark746 2026-01-02T15:14:41Z https://helpforum.sky.com/t5/Sky-Stream/sky-puck-return-reminders-after-sending-it-back/m-p/5180630#M66525 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578051">@Mark746</a>&nbsp;and welcome to the forum.</P><P>&nbsp;</P><P>What you are reporting happens quite often. &nbsp;It actualy happened to me a few years ago when I returned a Multiroom box. &nbsp;Hopefully you kept your proof of posting so give Sky customer services a call and they should sort it out over the phone. &nbsp;In my case it was resolved in a few minutes.</P> Fri, 02 Jan 2026 21:56:45 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-puck-return-reminders-after-sending-it-back/m-p/5180630#M66525 Fothergill1 2026-01-02T21:56:45Z