https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-wont-update/m-p/5180579#M66519 Hello my sky puck wont update and wont let me change network settings Fri, 02 Jan 2026 21:01:41 GMT Jack__ 2026-01-02T21:01:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-wont-update/m-p/5180579#M66519 Hello my sky puck wont update and wont let me change network settings Fri, 02 Jan 2026 21:01:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-wont-update/m-p/5180579#M66519 Jack__ 2026-01-02T21:01:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-wont-update/m-p/5180610#M66520 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578435">@Jack__</a>&nbsp;and welcome to the forum. &nbsp;Seeing as you can't force an update I am assuming you are having the problem during initial setup which is a known problem.</P><P>&nbsp;</P><P>The usual advice is to connect to Ethernet if you cn whilst you do the setup. &nbsp;You can return to WiFi after setup.&nbsp;</P><P>&nbsp;</P><P>This link might also be helpful. &nbsp;<A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_self">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A>&nbsp;</P><P>&nbsp;</P><P>You can also try unplugging the puck for a few minutes and then plugging it back in and allowing it to reboot.</P> Fri, 02 Jan 2026 21:39:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-wont-update/m-p/5180610#M66520 Fothergill1 2026-01-02T21:39:31Z