topic Re: Sound and display in Sky Stream

Sound and display

Lizgreen67 — Thu, 01 Jan 2026 11:08:47 GMT

hi can someone help my I have a puck when I fast forward the adverts i loose the sound and the screen goes grey I have tried everything

Re: Sound and display

Stephen+Mourton — Thu, 01 Jan 2026 13:14:48 GMT

@Lizgreen67 Hi, I have to presume you have paid for ad skipping. Does this happen on all channels or just some, if you which ones are the most problem? Does it happen on Streaming channels like Netflix? Sky's own channels have a Skip Adds button on screen which normally works very well. Some of the other channels I have found it is better to wait a few moments until the adverts actually start then fast forward. I hope this helps.

Re: Sound and display

lettice — Thu, 01 Jan 2026 13:25:15 GMT

@Lizgreen67 wrote:

hi can someone help my I have a puck when I fast forward the adverts i loose the sound and the screen goes grey I have tried everything

Have you tried a settings restart?

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Also, have a try at the Pucks sound setting options, like changing to Auto or PCM and see if that helps.

Re: Sound and display

Lizgreen67 — Thu, 01 Jan 2026 15:08:58 GMT

Hi no it's if I am watching a program from the play list it's driving my dad mad bless him because it keeps happening I have done all the trouble shooting

Re: Sound and display

Lizgreen67 — Thu, 01 Jan 2026 15:11:12 GMT

Yeah I have done all of the trouble shooting it's on a puck some times it works fine the last couple of days it's been happening a lot

Re: Sound and display

Stephen+Mourton — Thu, 01 Jan 2026 16:53:46 GMT

@Lizgreen67 So it is just when watching from the Playlist? I know from my own experience that the ad skipping works better when playing back some channels than others as they all have different systems, and have the same problem. As I mentioned tell your father not to try add skipping until the program he is watching stops for the adverts, waits for the sponsor message, and wait for the actual adverts to start, if you try and do it too quickly it will do exactly what you are experiencing. It is frustrating I know. If that isn't the solution maybe someone else can suggest something.

Re: Sound and display

Lizgreen67 — Fri, 02 Jan 2026 10:14:46 GMT

Excellent thank you so much for your help I am very grateful