https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5178007#M66323 Sky puck says it is connected to my Sky accounts but still cannot get Sky channels Tue, 30 Dec 2025 15:54:43 GMT Philpillage 2025-12-30T15:54:43Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5178007#M66323 Sky puck says it is connected to my Sky accounts but still cannot get Sky channels Tue, 30 Dec 2025 15:54:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5178007#M66323 Philpillage 2025-12-30T15:54:43Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5178344#M66324 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3471486">@Philpillage</a>&nbsp;</P><P>&nbsp;</P><P>You will need to provide some more information. What is happening when you try and watch TV? Is there an error message? Can you access the home screen and apps etc? Was this a new install? Have you tried a reboot? Doesn't your broadband meet the minimum speed requirements?</P><P>&nbsp;</P><P>We are fellow customers and know nothing about you unless you tell us but we have experienced most issues so should be able to point you in the right direction.</P><P>&nbsp;</P><P>Mike</P> Tue, 30 Dec 2025 22:50:23 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5178344#M66324 mikealanr 2025-12-30T22:50:23Z