topic Re: Lost connection in Sky Stream

Lost connection

TnG — Thu, 25 Dec 2025 23:35:33 GMT

From Christmas Eve we have had lost connection we have turned off at the wall both Internet & tv/puck still not connecting. Anyone any ideas?

Re: Lost connection

Fothergill1 — Thu, 25 Dec 2025 23:42:33 GMT

Hi @TnG and welcome to the forum. I know you have already tried rebooting your stream puck as well as your router and what I am going to suggest is not dissimilar but it has always worked for me when I lost network/internet connection.

Put your puck into Standby and then unplug both your puck and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your puck back in and when that has also rebooted it should have reconnected to the network & internet

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

Re: Lost connection

TnG — Tue, 30 Dec 2025 00:01:19 GMT

Hi thank you for your help. It ended up we had to reboot our router by holding in the WPS button for 30seconds. Then we had to reconnect all devices to it.

Eventually solved.