topic Re: info and help. in Sky Stream

info and help.

Zolban — Sun, 28 Dec 2025 20:38:50 GMT

Hi, so I have left Virgin Media for both BB and TV as they were wanting to change redicules amounts per month, well over £100 for any one wondering.

For BB I have gone with Youfiber and their 1000 plan with a black friday deal, firstly will this work with sky or do you have to have sky BB like with Vigrin Media.

if the answer is no and I can use my current BB provider I am thinking of getting the basic TV package with the puck, is the puck system any good and worth it and the best option, if I add one extra puck can you use that in a different room to watch different channels, I do not want sky glass as i have to many TV's as it is with the main TV bring an LG C4.

secondly, I currently have an old netflix account HD no adds, about £12.99 a month, if I add the netflix pack through sky with no ads at £6 and transfer my account over does my netflix bill now drop down to sky's advertised £6 or does it stay at what I am currently paying? also should I leave sky but want to keep my old netflix account does it revert back after leaving sky.

Thanks for any help.

Re: info and help.

mikealanr — Sun, 28 Dec 2025 21:08:49 GMT

Hi @Zolban

Sky stream works with any broadband provider. I am an EE customer for broadband but use Glass and Stream. As long as you have minimum of 30Mbps.

Sky take over the netflix account for billing. You get standard with ads for free and then can upgrade to other packages. See: https://www.sky.com/help/articles/netflix-plans-and-billing and https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix for more information.

If you leave sky you would switch back to billing by netflix. But this will likely be a new tier than any legacy one. You can always set up a dummy account, sign in and link to sky, sign out and then use your current netflix account.

MikeAlanR

Re: info and help.

Zolban — Sun, 28 Dec 2025 21:12:09 GMT

OK thanks, the connection is 1gig and and down, give or take a few Mb.

I though the puck thing was new but after some reading seems its been out a while! I am reading a lot of negativity though!

One puck would be hard wired and 1 over wifi, must say its very tempting as we cannot get a good signal from a tratitional digital arial even with boosters etc.

Thanks again!

Re: info and help.

mikealanr — Sun, 28 Dec 2025 21:16:36 GMT

@Zolban

Don't forget people only tend to moan or post if they are having issues.

Ive got 4 pucks and 2 Glass TVs on my 1.6Gbps service and it is flawless. Far less issues than I had with Sky Q and mini boxes always disconnecting.

The only tip would be to turn WiFi off in the settings on the puck you wire. And remember that your can't record locally. Some things record to Skys cloud and other things point you back to apps (e.g iPlayer, ITVx etc).

MikeAlanR

Re: info and help.

Zolban — Sun, 28 Dec 2025 21:20:03 GMT

OK thanks again, not to bothered about recording stuff to be honest.

Thinking I will give it a go!

Re: info and help.

Stephen+Mourton — Mon, 29 Dec 2025 07:44:23 GMT

@Zolban I don't think @mikealanr @mentioned it but yes you can watch different channels on your extra pucks.

Just to clarify you don't technically'record' on Stream as all the programs are there to watch by searching for them or using the voice control. What Stream does have, and was a big selling point for me, is a Playlist. Once you find something you want to watch you can add it to your Playlist, so all the programs or series you want to watch are there at a touch of a button, plus you can have individual Playlists for other family members if you wish.

Re: info and help.

lettice — Mon, 29 Dec 2025 08:24:58 GMT

In addition ago all mentioned by @mikealanr

Have read of the Sky Stream FAQ, here and watch some of the videos o how it all works;

https://www.sky.com/help/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

If it helps, have a read of my journey from Sky Q to Sky Stream, in my signature below.

My Sky Stream two pucks on my Sky 500Mbps broadband work very well all via wifi day to day and have just offered perfect viewing all over the very busy Christmas period of many apps, films, series, sport, plenty of that in UHD and loads of cloud recording of all the content that the playlist does not find a link to in the apps or On demand.

Having a good broadband speed is key to Sky Stream/Glass, but it's important to make sure that your local network can supply that reliably over wifi or ethernetif you need to to your devices.

Re: info and help.

Zolban — Mon, 29 Dec 2025 18:56:53 GMT

Thanks all, I took the plung and have ordered it, should be here tomorrow.

Re: info and help.

Jporch316 — Mon, 29 Dec 2025 21:18:39 GMT

@Zolban wrote:
Thanks all, I took the plung and have ordered it, should be here tomorrow.

@Zolban

Post back here on your experiences if you have time !

Re: info and help.

Zolban — Mon, 29 Dec 2025 22:52:09 GMT

should be able to manage that.

Re: info and help.

Zolban — Tue, 30 Dec 2025 17:23:43 GMT

So a quick update.

I ordered 2 of the pucks, one setup perfectly no issues connected to 5ghz network

However puck number 2 freezes instantly, sometimes reboots its self, I have tried both the soft reset and hard reset to no avail, its fair to say this puck will be going back for a replacement or i might just go with the one thats working and save some money!

🙂

Re: info and help.

Hunter2660 — Tue, 30 Dec 2025 17:31:46 GMT

Could you replace the good puck with the iffy one just to rule out any issues where the iffy puck is currently located.

Re: info and help.

Jporch316 — Tue, 30 Dec 2025 18:13:52 GMT

@Zolban wrote:
So a quick update.

I ordered 2 of the pucks, one setup perfectly no issues connected to 5ghz network

However puck number 2 freezes instantly, sometimes reboots its self, I have tried both the soft reset and hard reset to no avail, its fair to say this puck will be going back for a replacement or i might just go with the one thats working and save some money!

🙂

Sounds like you need a replacement puck to me ...... you ll need to call sky for troubleshooting

Re: info and help.

Zolban — Tue, 30 Dec 2025 18:19:27 GMT

already done that.

they are currently sat next to each other, 1 connected to HDMI1 and the other to HDMI2, one working fine the other freezes after about 30 seconds.

tried both on the other tv in the other room, same thing happens.

Re: info and help.

Zolban — Tue, 30 Dec 2025 18:21:24 GMT

Cannot edit, the above answer was to @Hunter2660

Thought I had quoted the post 🙂