https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-problem/m-p/5174629#M65969 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571633">@DeirdreBoyle</a>&nbsp;</P><P>&nbsp;</P><P>What broadband speed are you getting? Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check what your puck is getting by opening netflix&gt; profile pic &gt; get help? &gt; Connectivity check.</P><P>&nbsp;</P><P>You may need to reposition your puck or may have better luck connecting via homeplugs or ethernet. Ensure that your turn WiFi off in the settings if you do this.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 24 Dec 2025 21:09:22 GMT mikealanr 2025-12-24T21:09:22Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-problem/m-p/5174614#M65965 New to sky stream...all set up last week ..it is however blanking out screen for a couple of seconds then after 20 or so minutes screen goes grey , anyone have any ideas? Wed, 24 Dec 2025 20:17:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-problem/m-p/5174614#M65965 DeirdreBoyle 2025-12-24T20:17:42Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-problem/m-p/5174629#M65969 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571633">@DeirdreBoyle</a>&nbsp;</P><P>&nbsp;</P><P>What broadband speed are you getting? Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check what your puck is getting by opening netflix&gt; profile pic &gt; get help? &gt; Connectivity check.</P><P>&nbsp;</P><P>You may need to reposition your puck or may have better luck connecting via homeplugs or ethernet. Ensure that your turn WiFi off in the settings if you do this.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 24 Dec 2025 21:09:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-problem/m-p/5174629#M65969 mikealanr 2025-12-24T21:09:22Z