https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174563#M65961 <P>Hi Thanks for the reply, yes the WiFi is turned off, I've been though the settings twice with sky &nbsp;and full reset and app refresh, Sky today did a line check and said the issue is with the internal setup not the line.&nbsp;<BR />I have turned everything off rebooted and connected only the puck, the tv now works but the puck seems very slow and still with issues</P><P>Not very impressed with this as it's been going on for months now.</P><P>cheers</P><P>&nbsp;</P> Wed, 24 Dec 2025 18:27:55 GMT jaffacob 2025-12-24T18:27:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174383#M65952 <P>Since taking advantage of free sky broadband upgrades and switching to sky stream &nbsp;I have had a "stream" of problems. After 2 phone calls with sky talking through the issues and talking through step by step reset etc I still have issues as follows</P><P>Netflix sometimes worked mostly didn't&nbsp;</P><P>BBC iplayer as above</P><P>New apps don't work when downloaded until app refresh done</P><P>Regularly get no internet connection on screen ( direct link to router via cable)</P><P>Regularly having to turn the puck off then back on.</P><P>this upgrade has been nothing but trouble and really getting fed up up with it now. I will seriously consider changing the supplier if not sorted soon.</P><P>&nbsp;</P> Wed, 24 Dec 2025 13:37:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174383#M65952 jaffacob 2025-12-24T13:37:27Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174558#M65959 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2016329">@jaffacob</a>&nbsp;wrote:<BR /><P>Since taking advantage of free sky broadband upgrades and switching to sky stream &nbsp;I have had a "stream" of problems. After 2 phone calls with sky talking through the issues and talking through step by step reset etc I still have issues as follows</P><P>Netflix sometimes worked mostly didn't&nbsp;</P><P>BBC iplayer as above</P><P>New apps don't work when downloaded until app refresh done</P><P>Regularly get no internet connection on screen ( direct link to router via cable)</P><P>Regularly having to turn the puck off then back on.</P><P>this upgrade has been nothing but trouble and really getting fed up up with it now. I will seriously consider changing the supplier if not sorted soon.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2016329">@jaffacob</a>&nbsp;as you mention you are using an ethernet cable, have you also disabled the Wifi in the puck's settings?</P> Wed, 24 Dec 2025 18:16:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174558#M65959 MarkGoldsmith 2025-12-24T18:16:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174563#M65961 <P>Hi Thanks for the reply, yes the WiFi is turned off, I've been though the settings twice with sky &nbsp;and full reset and app refresh, Sky today did a line check and said the issue is with the internal setup not the line.&nbsp;<BR />I have turned everything off rebooted and connected only the puck, the tv now works but the puck seems very slow and still with issues</P><P>Not very impressed with this as it's been going on for months now.</P><P>cheers</P><P>&nbsp;</P> Wed, 24 Dec 2025 18:27:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-and-upgrade-problems/m-p/5174563#M65961 jaffacob 2025-12-24T18:27:55Z