https://helpforum.sky.com/t5/Sky-Stream/Puck-regularly-locks-up/m-p/5174157#M65943 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571086">@IanB-</a>&nbsp; &nbsp;If you don't connect your router via an Ethernet cable make sure your router and puck have a clear line of sight and your puck is away from electronic equipment and no other objects touching it. &nbsp;I hope that helps.</P> Wed, 24 Dec 2025 07:41:47 GMT Stephen+Mourton 2025-12-24T07:41:47Z https://helpforum.sky.com/t5/Sky-Stream/Puck-regularly-locks-up/m-p/5174077#M65937 <P><SPAN>I regularly have to restart my streaming puck, almost daily. We switched to a new better sky broadband unit with improved WiFi recently and the problem still occurs.<BR /></SPAN></P><P>&nbsp;</P><P><SPAN>The menu freezes and we can’t do anything unless we restart the puck. This has been occurring almost daily since the start of using sky.</SPAN></P> Tue, 23 Dec 2025 22:34:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-regularly-locks-up/m-p/5174077#M65937 IanB- 2025-12-23T22:34:00Z https://helpforum.sky.com/t5/Sky-Stream/Puck-regularly-locks-up/m-p/5174157#M65943 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571086">@IanB-</a>&nbsp; &nbsp;If you don't connect your router via an Ethernet cable make sure your router and puck have a clear line of sight and your puck is away from electronic equipment and no other objects touching it. &nbsp;I hope that helps.</P> Wed, 24 Dec 2025 07:41:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-regularly-locks-up/m-p/5174157#M65943 Stephen+Mourton 2025-12-24T07:41:47Z