https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5172495#M65816 <P>My sky puck will just shut down randomly on its own no warning just turns off and soon as I power up from remote it's fine for day or so.&nbsp;</P> Sun, 21 Dec 2025 19:32:48 GMT Ronkwac 2025-12-21T19:32:48Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5172495#M65816 <P>My sky puck will just shut down randomly on its own no warning just turns off and soon as I power up from remote it's fine for day or so.&nbsp;</P> Sun, 21 Dec 2025 19:32:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5172495#M65816 Ronkwac 2025-12-21T19:32:48Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5172761#M65829 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437267">@Ronkwac</a>&nbsp;If your puck continues to shut down on its own and you can exclude things like lose cables etc than call Sky as they can usally arrange a replacement to be sent. The courier who deliverscthe new puck will puck up the old oneto go back to Sky.</P> Mon, 22 Dec 2025 09:44:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5172761#M65829 Chrisee 2025-12-22T09:44:15Z