topic Re: Black screen in Sky Stream

Black screen

Lola0909 — Sat, 20 Dec 2025 08:11:41 GMT

When watching sky max half way through the pictures went black but i still had sound why

Re: Black screen

mikealanr — Sat, 20 Dec 2025 08:56:52 GMT

Was this on live TV or watching specific on demand show? Try a reboot in the first instance. If persists please provide more information such as ISP, broadband speed and puck speed (Open Netflix > profile pic > get help? > Connectivity check) and the community will do it's best to assist.

MikeAlanR

Re: Black screen

Fothergill1 — Sat, 20 Dec 2025 09:47:07 GMT

Hi @Lola0909 At a guess you are having trouble with the very last episode of SWAT (S8:E22). There is a broadcast issue with this programme and it is not a problem at your end. I have read of others having the same issue and I have it as well.

I would report the issue to Viewer Relations at viewerR@Sky.uk giving them as much detail as possible including the programme, series and episode.