https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170627#M65571 <P>Stream works OK until I try n go on playlist,&nbsp; it always freezes or screen goes blank and have to do a&nbsp; reset</P> Thu, 18 Dec 2025 19:54:50 GMT Gareth14 2025-12-18T19:54:50Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170627#M65571 <P>Stream works OK until I try n go on playlist,&nbsp; it always freezes or screen goes blank and have to do a&nbsp; reset</P> Thu, 18 Dec 2025 19:54:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170627#M65571 Gareth14 2025-12-18T19:54:50Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170695#M65572 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3875728">@Gareth14</a>&nbsp;</P><P>&nbsp;</P><P>I'm not experiencing this issue and it's not been widely reported. Can you provide more information. When you say going into playlist. Is it just going into it? Is it when you click the button? Is it when you try and watch something back? Who is your ISP etc?</P><P>&nbsp;</P><P>Do you have more than one puck? Is it happening on them all etc? If it's only one it could be a hardware fault, and you can ask sky to swap it out.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 18 Dec 2025 21:06:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170695#M65572 mikealanr 2025-12-18T21:06:09Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170754#M65587 <P>I'm with sky bb, once I start to scroll along playlist to choose something to watch,&nbsp; it will suddenly freeze&nbsp; (cant use any buttons)&nbsp; then I have ro reset puck</P> Thu, 18 Dec 2025 23:59:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-playlist/m-p/5170754#M65587 Gareth14 2025-12-18T23:59:27Z