https://helpforum.sky.com/t5/Sky-Stream/Black-screen/m-p/5169702#M65416 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566291">@RebePot</a>&nbsp; Does your router have a clear line of sight to your puck with nothing in the way? &nbsp;Presumably you have checked you have a good internet speed?&nbsp;</P> Wed, 17 Dec 2025 17:26:51 GMT Stephen+Mourton 2025-12-17T17:26:51Z https://helpforum.sky.com/t5/Sky-Stream/Black-screen/m-p/5169495#M65393 On sky original, Netflix, Disney etc the sound comes on but the screen is black. I've restarted, changed hdmi, refreshed apps, unplugged but it's still now working. Wed, 17 Dec 2025 13:30:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Black-screen/m-p/5169495#M65393 RebePot 2025-12-17T13:30:49Z https://helpforum.sky.com/t5/Sky-Stream/Black-screen/m-p/5169702#M65416 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566291">@RebePot</a>&nbsp; Does your router have a clear line of sight to your puck with nothing in the way? &nbsp;Presumably you have checked you have a good internet speed?&nbsp;</P> Wed, 17 Dec 2025 17:26:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Black-screen/m-p/5169702#M65416 Stephen+Mourton 2025-12-17T17:26:51Z