topic Re: Puck Help from a newbie !! in Sky Stream

Puck Help from a newbie !!

Stoli — Wed, 17 Dec 2025 13:57:43 GMT

Hi - I'm new to Sky & have just received my puck. I only have 1 puck - whereas we have 2 smart TV's in use.

If I set up puck on main TV downstairs - will the TV upstairs remain as it is without any changes - I ask as upstairs tv is for my 80yr old mum.

At no point during my call to Sky yesterday was I asked howmany tvs were in use ir that more than 1 puck may be needed.

I'm not bothered about having a puck for both I just need to know if the one wiyhout puck will just stay the same ?

Many thanks

Re: Puck Help from a newbie !!

GD1 — Wed, 17 Dec 2025 14:08:38 GMT

@Stoli The puck will only connect to the one TV, if you want more you need to order additional pucks at £39.95 activation fee each and the Whole Home sub at an additional £15 per month which allows up to 3 Glass TV & 6 pucks to use the current subscription.

Re: Puck Help from a newbie !!

Stoli — Wed, 17 Dec 2025 14:07:00 GMT

@GD1 - thank you for speedy response - I'm not going to buy another, or upgrade to another package. It should have been made clear during my call yesterday. As long as the other TV remains as it is then that's all I need to know. Cheers